Since its founding in 2009, Diamond Residential Mortgage has grown from a small independent mortgage company to something much larger: a full mortgage banker that deals in mortgage– backed securities, servicing loans, and originating loans. The million-dollar financial services company employs 250 people in 24 locations throughout 15 states.
That’s all the more remarkable when one considers that 2009, the year of Diamond’s incorporation, marked the depths of the worst housing crisis in recent memory.
Diamond Residential Mortgage’s President and CEO, Paul Diamond, attributes the company’s success to building strong relationships. When Diamond opened his own company with a group of partners, the group had “strong real estate relationships” in the markets where they did business. Those connections, contacts, and especially this trust have all paid off in the long run, Diamond says.
Diamond Residential Mortgage also emphasizes the relationship between employees and customers. That “customer-intimacy” process is not limited to helping someone acquire a mortgage; it continues if a customer suffers a financial hardship, such as a medical crisis or a job loss. “Every borrower is important to us,” Diamond says. “We create relationships for life.”
Buying a home and obtaining a mortgage is one of the largest financial commitments one will face. The company can handle every loan product available including construction loans, USDA loans for low-income borrowers, jumbo, FHA, and VA loans.
With numerous loan choices and the intricacies of each type of loan, Diamond expects his loan officers to act as “true financial advisers. We want to really help people [work through the guidelines],” Diamond says, and, “be with them through the process to a successful closing.”
Prospective buyers have several choices when they are beginning the process of obtaining a mortgage. At Diamond Residential Mortgage, local markets are staffed by local people, and loan officers are encouraged to talk to customers face-to-face. If the client wishes, business can be conducted over the phone and loan officers will even meet with clients in their real estate agents’ offices.
Diamond Residential Mortgage has adopted all of the cutting-edge technology that allows documents to be sent and signed electronically, streamlining the mortgage process for its customers. Likewise, throughout the process, the loan officer stays in communication with the client. “We’re an absolute believer in a hands-on approach,” says Diamond.
When a customer has successfully navigated the process of getting a loan with Diamond Residential Mortgage’s guidance, and moves into a new home, the lender-borrower relationship has reached the goal line. Diamond’s ultimate goal is for the company’s customers and employees to say: “‘Together, we got it done!’”
Diamond Residential Mortgage
Address: 751 Geneva Pkwy N, Lake Geneva, WI 53147
Phone: 262.249.7620
By: Susan W. Murray
